Frequently Asked Questions
Everything you need to know about your next timepiece collection.
How does the Watch Gang subscription work?
Once you choose a tier, our curators select a watch based on your style profile. You'll receive a new timepiece every month, along with entries into our weekly Rolex, TAG Heuer, and Seiko giveaways.
Are the watches authentic and high quality?
Absolutely. We partner directly with reputable manufacturers and authorized dealers to ensure every watch is 100% authentic and meets our rigorous quality standards before shipping.
What is your return and exchange policy?
Due to our deep-discount model, all sales are final. However, we offer a limited warranty on all timepieces. If your watch arrives damaged or defective, please contact our support team within 30 days for a replacement.
When will my order ship?
Standard subscription boxes typically ship within 3-5 business days of your monthly renewal date. For shop orders, please allow 2-4 business days for processing before you receive a tracking number.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply.
How can I cancel my subscription?
You can manage or cancel your subscription at any time through your account dashboard. To avoid being charged for the next cycle, please ensure you cancel at least 48 hours before your renewal date.